YOU’VE GOT QUESTIONS? COOL. WE’VE GOT ANSWERS.
What is your return policy?
Our return policy:
For all products purchased from grainaudio.com or Amazon.com we have a 30 day full 100% refund policy. The returned product must be received in like-new condition within 30 days from the date that the order was received at our return address.
Our return address is:
Attn: David Burke
Grain Audio Return Department
1502 2nd Street
Pen Argyl, PA 18072
All returns must include all equipment and cases. Also, please indicate your full name, order number, product issue, and whether a replacement unit or a refund is preferred. This helps us to sort all returns and process them quickly.
For products purchased from retailers, or online resellers, the product is subject to the return policy of the point of purchase.
Our warranty: If the product is defective, we will immediately replace it with a brand new, tested unit. The warranty is good for one year from the date of product purchase. If the product is registered online within 60 days of purchase, the warranty is extended to two years.
Where do you ship?
We ship our products to everywhere in the world. Our various shipping rates can be viewed during the checkout process. And we always provide free standard shipping throughout the continental United States.
What kind of audio sources can I use with Grain Audio speakers?
Our wireless speakers work with any Bluetooth device. Any smartphone, tablet, or laptop that has Bluetooth will be able to use our speakers.
You can plug our headphones into anything with an audio jack. We provide a phone jack with our Over Ear Headphones.
Our passive speakers will make your existing system sound better, or make a great foundation for your new system.
Yes, as long the device you are streaming it from has Bluetooth and is within 30 feet of the speaker.
How do I control the PWS?
Power, sync, and volume controls are located on the speaker itself. Everything else can be controlled directly from your Bluetooth-enabled device. No separate remote control is required.
What is the wireless range of the Bluetooth speakers?
Our Bluetooth connection will work as long as the device is within 30 feet of the speaker.
How long does the lithium-ion battery in the PWS last?
A fully charged battery gives you up to eight hours of continuous playing time in most situations. An empty battery usually takes two to three hours to charge. The speaker will audibly tell you the status of the charge (full, almost full, half full, one quarter full).
What are the technical specifications of your products?
Every product page has a “TECHNICAL FEATURES” section where you can find out all of the technical details.