Grain Audio

Product Warranty

GRAIN AUDIO WARRANTY
(Revision Date 03/07/13)

Grain Audio products purchased by consumers directly from Grain Audio or from a Grain Audio authorized dealer carry our limited warranty:

Who is covered:

This warranty is extended only to the original end-use purchaser or the person receiving the product as a gift, and shall not be extended to any other person or transferee.

What is covered/For how long:

Unless a different warranty period is stated in a document provided with your Grain Audio product, all products are covered by warranty for a period of 1 year from the date of retail purchase by the original end-use purchaser.  An additional 1 year of warranty will be added to the existing warranty if the product is successfully registered at grainaudio.com within 90 days of the product purchase date.  Grain Audio warrants that this product, when delivered to you in new condition, in original packaging, from a Grain Audio authorized reseller and used in normal conditions, is free from any defects in manufacturing, materials and workmanship.

What is not covered:

This warranty does not cover defects resulting from improper or unreasonable use or maintenance; failure to follow operating instructions; accident; excess moisture; insects; lightning; power surges; connections to improper voltage supply; unauthorized alteration or modification of original condition; damages caused by inadequate packing or shipping procedures; loss of, damage to or corruption of stored data; damages caused by use with non-Grain Audio products; product that requires modification or adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications; and products purchased from unauthorized dealers.

What we will do:

During the warranty period, we will, at our sole option, repair or replace (using new or refurbished replacement parts) any defective parts within a reasonable period of time and free of charge.

What we will not do:

Pay shipping, insurance or transportation charges from you to us, or any import fees, duties and taxes.

What you must do to obtain Limited Warranty Service:

Return product, with proof of purchase from an authorized Grain Audio dealer, using the following procedures:

  1. Contact grainaudio.com for specific return and shipping instructions;
  2. Label and ship the product, freight prepaid, to the address provided by the Grain Audio organization in your country; and
  3. Place any necessary return authorization number prominently on the outside of the carton. Cartons not bearing a return authorization number, where required, will be refused.
Other conditions:

THE PROVISIONS OF THIS LIMITED WARRANTY ARE IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESSED OR IMPLIED, WRITTEN OR ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. GRAIN AUDIO CORPORATION’S MAXIMUM LIABILITY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN NO EVENT SHALL GRAIN AUDIO BE LIABLE FOR LOSS OF, DAMAGE TO OR CORRUPTION OF STORED DATA, OR FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES HOWSOEVER CAUSED INCLUDING WITHOUT LIMITATION THE REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING, PROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH YOUR GRAIN AUDIO PRODUCT.

This warranty is void if the label bearing the serial number has been removed or defaced.

Other legal rights:

This limited warranty gives you specific legal rights, and you also may have other rights that vary from state to state or country to country. Some places do not allow limitations on implied warranties or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

Grain Audio performance guarantee

Try your Grain Audio product risk free. We're so confident you'll be delighted with it, we give you 30 days to make sure it's right for you. If, for any reason, you're not satisfied with your purchase from Grain Audio, simply return it within the trial period for a full refund. That's the Grain Audio “no questions asked” guarantee.

Be sure it's Grain Audio

The only way to be sure you're buying a genuine Grain Audio product is to buy directly from Grain Audio or from a Grain Audio authorized dealer. Grain Audio products purchased by consumers directly from Grain Audio or an authorized dealer, whether online, by telephone, from a catalog or in a store are genuine and carry the Grain Audio limited warranty.